SERVICES & FEES:
Please review our itemized directory of services we offer, the associated fees/hourly rates, our service warranty, and shipping/customer equipment policies. If you have any questions or concerns about the information listed, please CONTACT us for additional assistance and/or to set an appointment. Thank you for your business! (NOTE: ALL SALES AND FINANCIAL TRANSACTIONS ARE FINAL; NO REFUNDS.)
ONLINE TECH SUPPORT (REMOTE/PHONE/CHAT/TEXT/EMAIL):
OFFICE CONSULTATION/DIAGNOSTIC/REPAIR:
OFFICE REPAIR (ADDITIONAL LABOR/SERVICES):
ONSITE CONSULTATION/DIAGNOSTIC/REPAIR:
ONSITE REPAIR (ADDITIONAL LABOR/SERVICES):
ONSITE, PICKUP, & DELIVERY MILEAGE FEE:
RATES PER HOURS OF OPERATION FOR ALL SERVICES RENDERED:
SERVICE WARRANTY:
SHIPPING REQUIREMENTS AND RULES:
ABANDONED/UNPAID EQUIPMENT POLICY:
BY UTILIZING ANY SERVICE OF RAHN'S PC REPAIR, THE CUSTOMER CONTRACTUALLY AGREES THAT ALL EQUIPMENT NOT FULLY PAID FOR WITHIN 90 CALENDAR DAYS, AND/OR IS LEFT, STORED, OR ABANDONED AT RAHN'S PC REPAIR FOR MORE THAN 90 CALENDAR DAYS, BEGINNING FROM THE DATE THE ITEM WAS LOCATED AT RAHN'S PC REPAIR, IT BECOMES THE SOLE AND EXPRESSED, WITHOUT FURTHER CLAIM OR LITIGATION, PROPERTY OF RAHN'S PC REPAIR.
Please review our itemized directory of services we offer, the associated fees/hourly rates, our service warranty, and shipping/customer equipment policies. If you have any questions or concerns about the information listed, please CONTACT us for additional assistance and/or to set an appointment. Thank you for your business! (NOTE: ALL SALES AND FINANCIAL TRANSACTIONS ARE FINAL; NO REFUNDS.)
ONLINE TECH SUPPORT (REMOTE/PHONE/CHAT/TEXT/EMAIL):
- RESIDENTIAL: $25.00/hr.
- COMMERCIAL: $45.00/hr.
- ONE-HOUR MINIMUM CHARGE
OFFICE CONSULTATION/DIAGNOSTIC/REPAIR:
- RESIDENTIAL: $40.00
- COMMERCIAL: $60.00
- FIRST HOUR ONLY (FLAT FEE)
- ONE-HOUR MINIMUM CHARGE
OFFICE REPAIR (ADDITIONAL LABOR/SERVICES):
- RESIDENTIAL: $30.00/hr. for each additional hour
- COMMERCIAL: $50.00/hr. for each additional hour
- CUSTOMER PURCHASES ALL HARDWARE AND SOFTWARE
ONSITE CONSULTATION/DIAGNOSTIC/REPAIR:
- RESIDENTIAL: $60.00
- COMMERCIAL: $80.00
- FIRST HOUR ONLY (FLAT FEE)
- ONE-HOUR MINIMUM CHARGE)
ONSITE REPAIR (ADDITIONAL LABOR/SERVICES):
- RESIDENTIAL: $50.00/hr. for each additional hour
- COMMERCIAL: $70.00/hr. for each additional hour
- CUSTOMER PURCHASES ALL HARDWARE AND SOFTWARE.
ONSITE, PICKUP, & DELIVERY MILEAGE FEE:
- RESIDENTIAL: $2.00/mi.
- COMMERCIAL: $2.00/mi.
- ALL MILEAGE IS CALCULATED AS A ROUND TRIP (OFFICE-ONSITE-RETURN).
RATES PER HOURS OF OPERATION FOR ALL SERVICES RENDERED:
- MONDAY - FRIDAY
- 8:00 AM - 7:00 PM, ALL FEES ARE AS STATED.
- 7:00 PM - 11:00 PM, ALL FEES INCREASE TO ONE AND A HALF TIMES (1.5x) STATED RATE.
- 11:00 PM - 8:00 AM, ALL FEES INCREASE TO TWO TIMES (2x) STATED RATE.
- SATURDAY - SUNDAY:
- 8:00 AM - 11:00 PM, ALL FEES INCREASE TO ONE AND A HALF TIMES (1.5x) STATED RATE.
- 11:00 PM - 8:00 AM, ALL FEES INCREASE TO TWO TIMES (2x) STATED RATE.
- HOLIDAYS (NEW YEAR EVE/DAY, INDEPENDENCE DAY, THANKSGIVING, CHRISTMAS EVE/DAY)
- ALL FEES INCREASE TO THREE TIMES (3x) STATED RATE.
- NOTE: ALL HOURLY RATES ARE PRORATED IN 15 MINUTE INCREMENTS.
SERVICE WARRANTY:
- ALL WORK COMPLETED BY RAHN'S PC REPAIR IS GUARANTEED FOR 72 HOURS AFTER THE EQUIPMENT LEAVES THE SHOP, OR AFTER THE TECHNICIAN LEAVES THE WORK SITE. ALL WARRANTIES ARE AUTOMATICALLY VOIDED IF THE CLIENT HAS SABOTAGED OR ABUSED THE EQUIPMENT OR SOFTWARE, OR VISITED/USED FILE-SHARING WEBSITES, INSTALLED KNOWN MALICIOUS PROGRAMS, OR VISITED ANY MALICIOUS, UNTRUSTED, OR PORNOGRAPHIC WEBSITES.
SHIPPING REQUIREMENTS AND RULES:
- ALL SHIPPED ITEMS MUST BE INSURED BY THE SENDER.
- ALL SHIPPING AND HANDLING CHARGES MUST BE FULLY PREPAID BY THE SENDER.
- A PREPAID RETURN SHIPPING LABEL MUST BE INCLUDED IN THE PACKAGE.
- THE SENDER AGREES THAT RAHN’S PC REPAIR IS NEITHER RESPONSIBLE NOR LIABLE FOR ANY ITEMS DAMAGED OR DESTROYED DURING SHIPMENT.
- NO OUT-OF-TOWN CHECKS WILL ACCEPTED FOR PAYMENT.
- PLEASE SEND A MONEY ORDER OR PROCESS PAYMENT VIA CREDIT CARD.
ABANDONED/UNPAID EQUIPMENT POLICY:
BY UTILIZING ANY SERVICE OF RAHN'S PC REPAIR, THE CUSTOMER CONTRACTUALLY AGREES THAT ALL EQUIPMENT NOT FULLY PAID FOR WITHIN 90 CALENDAR DAYS, AND/OR IS LEFT, STORED, OR ABANDONED AT RAHN'S PC REPAIR FOR MORE THAN 90 CALENDAR DAYS, BEGINNING FROM THE DATE THE ITEM WAS LOCATED AT RAHN'S PC REPAIR, IT BECOMES THE SOLE AND EXPRESSED, WITHOUT FURTHER CLAIM OR LITIGATION, PROPERTY OF RAHN'S PC REPAIR.